Destination Delivery time Delivery cost
UK Mainland  3 working days £6.00
Europe  5 working days £12.00
International 6-7 working days

Select your country

(Cost will be confirmed at the checkout)

*NOTE: Some sales will be dispatched in split shipments and may take up to 5 working days to dispatch.

If you have any question, please contact the customer service team at (Saturdays, Sundays and Bank Holidays are not classed as working days.) THE NEW COUNTY cannot be held responsible for items lost or damaged once dispatched, both within the UK and overseas. However, if in the case that your parcel has not been received within a two week period please contact us so we can facilitate the recovery of the parcel with the courier service.  Also please note that sometimes during sale periods, Christmas or other busy periods, deliveries may take longer (no delivery between 23rd December - 3rd January).


Register your returns here. 

We gladly accept returns and exchanges within 30 days of receipt. Returns received outside the above time frame will not be accepted.

The New County will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed and with all tags. Upon receipt of any order without tags please notify us immediately if you wish to return the item.

We also accept exchanges. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. The customer is responsible for the shipping costs when returning the item to us and there will be a charge to send out the replacement.

To return the item, repack it with all the tags still attached along with the completed Returns Form that was included with your order. Make sure you get proof of postage and keep it safe. We are not responsible for damaged or lost packages. We are not obliged to cover or reimburse any shipping. Please note that unidentified returns/exchanges will be returned to the sender. If you require a new returns form, please contact us by email at: and we will send one to you.

Visit our Returns Portal page to start the returns process by clicking here so you can directly stay in touch with our team at every stage of the returns process. 

Returns should be sent to:

The New County




E10 7QP

When all requirements have been met, we will notify you by email and refund the cost of the returned item(s) at which they were purchased. Should you fail to meet any of these requirements, you will be notified and will have the option for the merchandise to be returned to you. We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of 30 days should be calculated for the receipt of your returned merchandise and the return/refund process. Your refund will be credited to the original purchaser’s credit/debit card. Please note that shipping costs will not be refunded, unless your order is faulty. Please note that store credit is non-transferable, non-refundable and does not expire.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).

For more information on international delivery choose your shipping country from the checkout.

For any further questions regarding our returns and exchange policy, please contact us at